I'm sorry to hear how you feel about your experience, but I want to respond clearly and fairly.
None of the ETAs we provided were promises. They were based on the information we received from our suppliers at the time, and we shared those updates with you as we got them. The delays were due to delays with our (new to us) plastics supplier and disruptions caused by global tariff issues, both of which were explained to you along the way.
You were given the option to receive the previous version or wait for the updated system. You chose to wait. Throughout the process, we responded to your emails within a reasonable timeframe, typically within one to two business days, taking into account time zone differences, weekends, and public holidays. We also offered you a refund of the freight cost as a gesture of good will.
Regarding the badge orientation and item concerns, your first email mentioning that arrived yesterday. You did not give us the opportunity to review or resolve it before deciding to leave a negative review. The AVI badge you mentioned is covered by the airbox when installed, and given both left and right side intakes are the same, we would have happily just sent you another badge to fit yourself on the opposing intake, leaving the incorrectly installed badge on the underside, never to be seen. If something is genuinely incorrect or missing, we are more than willing to make it right. However it seems due to our 3PL warehouse's error you ended up with an extra set of intakes on our expense!
We are a small business doing our best to deliver quality products and transparent service through a difficult global supply environment. We have always been available and responsive. If you would still like this resolved properly, we are here to help.